Refund & Returns Policy

Last updated: 11 October 2026. iPartsMall supplies aftermarket replacement screens for phones and tablets. Every unit is functionally tested before it is packed and checked again before it leaves our Shenzhen warehouse. This page explains what we do when something goes wrong — when we replace, when we refund, and the few cases where a return is not possible.

1. Test before you install — the most important line on this page

A replacement screen is bonded into a device with strong adhesive. Once it has been fitted, it cannot be removed without bending, creasing or cracking it, and it cannot be re-tested or resold. For that reason:

• Our warranty covers the screen up to the moment it is installed (glued) into a device.
• Before final assembly, connect the new screen to the mainboard, power the device on, and check brightness, colour, touch response, dead pixels and lines.
• Keep the screen in its original packaging until that test is done.

That test takes about two minutes. It is the difference between a free replacement and an unusable part, so please do it on every order.

2. What is covered — and what is not

Covered (screen not yet installed)

• No display / black screen
• Touch not responding or responding incorrectly
• Display faults: lines, colour blocks, flicker, backlight bleed
• Wrong item shipped, or an item that does not match the model you ordered

Not covered

• Damage caused during installation: flex cable pulled, torn or creased, working on the device without disconnecting the battery first, pressure damage during assembly
• Physical damage after delivery: drops, cracks, liquid ingress, scratches
• Any problem that appears after the screen has been installed
• Screens reported as faulty that pass our incoming inspection

3. Arrived damaged?

• Tell us within 72 hours of delivery.
• Send photos of the damaged screen and of the outer packaging, including the shipping label.
• We then offer a free replacement or a refund — your choice.

We ship in reinforced cartons designed for fragile goods, so damage is rare. The packaging photos are what let us recover the cost from the carrier, and without them we cannot process the claim.

4. The screen does not work — check these first

Most “not working” reports are solved in a few minutes, without a replacement:

• Disconnect the battery first, then re-seat the flex cables until they click into place.
• Clean the connector with isopropyl alcohol and check for bent or dirty pins.
• Test the screen outside the frame, before any adhesive is applied.
• Still nothing? Send us a short video and we ship a replacement or refund you.

If you would rather have someone walk you through it, message us on WhatsApp and we will do it step by step.

5. Can I return it?

Condition of the screen	Return possible?
Unused, uninstalled, original packaging, within 30 days of delivery	Yes — buyer pays return shipping
Installed or used	No — resolved with a replacement or partial refund instead
Physically damaged (cracked, liquid damage, torn flex)	No
Wrong model ordered by mistake	Yes, if unused and uninstalled — buyer pays return shipping
Returning a different or used part in place of ours	No — never. Every return is checked against its own QC photos

If the problem is ours (quality fault, wrong item, transit damage), we pay all shipping costs and you choose between a replacement and a refund.

6. How to start a return

• Email sales@iPartsMall.com or message +86 185 9801 9713 on WhatsApp with your order number, a short description and photos or video.
• We reply within one business day, confirm whether the screen is eligible, and send you an RMA number together with the return address.
• Write the RMA number on the parcel and fill in the customs declaration accurately, so the returned goods clear customs without delay.
• We inspect the part on arrival and confirm the outcome the same day.

Please do not ship anything back before you have an RMA number: a parcel that arrives without one cannot be matched to your order and will be held.

7. Refunds

• Approved refunds are issued to the original payment method within 3 business days of approval.
• Your bank, card issuer or payment provider then takes a further 5–10 business days to post it.
• Original shipping charges are refunded only when the return is due to our error or to a quality problem.
• Orders cancelled before dispatch are refunded in full.

8. Dispatch times, duties and customs clearance

• Orders are dispatched within 1–3 business days after payment.
• Typical delivery is 7–15 days. Customs clearance — for example Receita Federal in Brazil — or peak season can extend this to 15–45 days. Clearance is outside our control.
• Import duties and taxes (Imposto de Importação, ICMS, VAT and equivalents) are set by your country’s customs authority and are payable by the buyer. We provide the commercial invoice and the documents needed for clearance.
• We ship the parcel; we are not the importer of record in your country. Where a parcel is held, returned or lost because clearance was not completed, or was completed late or incorrectly on the buyer’s side, we will help you deal with the carrier and supply any documents required — but we cannot promise a refund of the goods or of the shipping cost, since the outcome depends on the carrier and on customs.

9. Your legal rights

Nothing in this policy reduces the rights you have under the consumer law of your own country — including, for example, the 7-day right of withdrawal for distance purchases in Brazil (Código de Defesa do Consumidor) and the consumer rights that apply in the European Union. Where local law gives you more than this policy does, local law applies.

10. Questions?

Email sales@iPartsMall.com or WhatsApp +86 185 9801 9713, Monday to Saturday, 09:00–18:00 (GMT+8). We answer within one business day.