Shipping & Delivery
Screens are fragile, international parcels cross customs, and you need to know when things arrive. Here is exactly how shipping works at iPartsMall.
1. Dispatch
- Orders are packed and handed to the carrier within 1–3 business days after payment.
- You receive a tracking number as soon as the parcel ships, and it is trackable end to end.
- Bulk and wholesale orders may ship in several cartons — each carton gets its own tracking number.
2. Delivery time
| Route | Typical time | Notes |
|---|---|---|
| Most destinations | 7–15 days | Normal service |
| Brazil & other customs-heavy routes | 7–15 days, up to 15–45 in peak season | Clearance by Receita Federal is outside our control |
We would rather tell you the honest range up front than promise a date customs can break. If your parcel is inside the range, it is on the way; if it goes past it, contact us and we chase the carrier for you.
3. Carriers
We ship with DHL, FedEx, UPS and registered postal services, choosing the best option for your country and order size. Every parcel travels in reinforced cartons built for fragile goods.
4. Tracking your order
- The tracking number is in your shipping confirmation email and in your account: Track My Order
- In Brazil, clearance status is shown on the Correios website or the Minhas Importações app, where any import tax due is also displayed.
5. Customs, duties and taxes
- Import duties and taxes — Imposto de Importação, ICMS, VAT and their equivalents — are set by your country’s customs authority and are paid by the buyer.
- We supply the commercial invoice and any documents needed for clearance, and we pass on every tracking reference you need to follow the parcel through customs.
- Clearance is carried out by your country’s customs authority and is the buyer’s responsibility: complete the process and settle any tax due within the deadline customs sets.
- We are the shipper, not the importer of record. We cannot control how customs assesses a parcel, and we are not responsible for delays, holds, seizure or loss that result from clearance not being completed — or being completed late or incorrectly — on the buyer’s side.
- If your parcel is held, returned or lost in customs, tell us straight away. We will open a case with the carrier, provide the documents they ask for and work with you towards a solution. In these cases we cannot promise a refund of the goods or of the shipping cost: the outcome depends on the carrier and on customs, and we will support you through it.
6. Check your address
Double-check the delivery address at checkout — especially apartment numbers and postcodes. If you notice a mistake after ordering, message us immediately: before dispatch we can change it in seconds, after dispatch only the carrier can reroute, which is slow and not always possible.
7. Arrived damaged?
Report it within 72 hours with photos of the screen and the outer packaging, and we will replace or refund. See Refund & Returns Policy for the details.